The public authorities of the Republic of Moldova are responsible for providing a range of services for entrepreneurs at national and local level. Poor administrative capacities, excessive bureaucracy, lack of integration of information systems of different institutions, or insufficient interaction between different institutions involved in the provision of public services lead to unsatisfactory quality of service, and sometimes generate corruption and additional costs in terms of time and financial resources, Participants in the public debate "How can the One-Stop Shop contribute to diminishing corruption?"
A tackled solution to reduce corruption is the one-stop shop where the agent can address and obtain all the services that are the responsibility of the public authority, as well as the services of other authorities. Moreover, in order to reduce contacts with civil servants, the business community considers it necessary to implement and develop the e-government tools in the relations between entrepreneurs and public authorities / institutions.
"We considered the business not only to be listened to when it has problems but to be listened to as a provider of solutions for business environment development. Based on a survey presented at the end of June, we came to the conclusion that an important thing that business wants is the establishment of one-stop shops understood in a European sense so that a representative of the business environment can come only once and solve their problems ", explained the director of IDIS Viitorul, Igor Munteanu.
In the Republic of Moldova there have been created several such "Single Guides" for public services rendered to economic agents, most of them at the central level, and at the local level, these were established especially with the support of international donors. Despite the wide use of the name of the "One Stop Shop", there are in fact approaches to the implementation of the model and the "One Stop Shop" principle in the provision of public services.
"The" One Stop Shop "principle should be seen not only from the point of view of licensing services in the entrepreneurial activity but should be applied to the entire public service system, with the establishment of" One Stop Shop "in the procurement procedure and other public services. The process of establishing the "One Stop Counter" principle should be stepped up and extended to all public services provided by central and local public authorities to improve the quality of those services, reduce costs and diminish corruption by excluding direct contact with the civil servant", said economist IDIS Viitorul, Tatiana Lariusin.
Business representatives, present in public talks, said the business community faces a bureaucracy that generates corruption. "There is a need for a broader and inter-institutional institutional approach to public authorities / institutions in the delivery of public services to facilitate the electronic exchange of documents between public authorities / institutions (including those at the local level), interoperability of public registers and electronic databases State and departmental ".
For more details, please contact the Public Relations Coordinator IDIS Viitorul, Victor URSU at ursu.victoor@gmail.com or call 069017396.
